Best for store selection
Instacart
Largest store network, but markups add up fast
BEST FORShoppers in suburban or mid-size cities who need to order from multiple different retailers in a single week — like Costco, Aldi, and a local pharmacy — and are willing to pay a premium for that flexibility.
Reviewed by the Clientele Research Team · Last checked 9 days ago (2026-07-15)
Scores — click any row to see our rationale
Total Cost (Fees, Markups & Tips)▼3/10
Store Selection & Availability▼10/10
Delivery Speed & Reliability▼7/10
Membership Value & Overlap▼5/10
App Experience & Support▼6/10
Healthy Selection▼7/10
PROS
✓Access to 100,000+ store locations including Costco, Aldi, Kroger, Publix, and CVS — more retailers than any other service here.
✓Same-day delivery in 1–2 hours is available in most US zip codes, including many rural and suburban areas competitors don't reach.
✓Real-time chat with your shopper lets you approve or reject substitutions before they're made.
✓Instacart+ at $99 per year removes the $3.99–$7.99 delivery fee on orders over $35, which pays off after roughly 12–13 orders.
✓You can build a running list and schedule orders days in advance.
✓Pickup is free with no markup at some partner stores, eliminating the cost problem entirely.
CONS
✕Items are priced 15–17% above in-store on most retail partners. A $100 grocery run costs $115–$117 before any fees or tip.
✕The FTC settled a $60M lawsuit against Instacart in 2025 for routing tips to cover shopper base pay. Tip amounts shown at checkout were misleading about where the money went.
✕The 5% service fee applies on top of the delivery fee even for members — it does not go away with Instacart+.
✕Membership does not fix the markup problem. You still pay above in-store prices even with a paid annual plan.
✕Shopper quality varies. Produce and deli substitutions are the most common points of failure.
✕Instacart acts as a middleman even when a store offers its own free direct delivery.
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