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Best for store selection

Instacart

SCORE6.3FAIR

Largest store network, but markups add up fast

BEST FORShoppers in suburban or mid-size cities who need to order from multiple different retailers in a single week — like Costco, Aldi, and a local pharmacy — and are willing to pay a premium for that flexibility.
Reviewed by the Clientele Research Team · Last checked 9 days ago (2026-07-15)
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Scores — click any row to see our rationale
Total Cost (Fees, Markups & Tips)3/10

Items are marked up 15–17% vs. in-store prices, on top of a $3.99+ delivery fee, a 5% service fee, and a tip. A $60 cart lands at $85+ before tip. The FTC settled a $60M case against Instacart in 2025 for deceptive tipping practices, where tips were used to subsidize shopper base pay.

Store Selection & Availability10/10

500,000+ SKUs across 100,000+ store locations including Costco, Aldi, Kroger, Publix, CVS, and regional chains — the largest retail partner network of any service on this list.

Delivery Speed & Reliability7/10

Same-day delivery in 1–2 hours in most markets, with a 30-minute Priority option available. Speed depends on shopper availability during peak times.

Membership Value & Overlap5/10

Instacart+ costs $99 per year or $9.99 per month and waives the delivery fee on orders over $35. The 15–17% per-item markup still applies whether you're a member or not, so membership savings can be offset by inflated prices.

App Experience & Support6/10

The app is functional and widely used, but substitution decisions are made by individual shoppers and refund disputes are a known friction point. The FTC tipping settlement reflects a pattern of consumer-unfriendly defaults.

Healthy Selection7/10

Instacart's app lets you filter by health attributes like 'organic' and dietary tags (gluten-free, vegan, keto) and pulls in dedicated health retailers like Sprouts and Whole Foods alongside Costco and Aldi, but it doesn't sell its own private-label groceries, so there's no in-house recall or ingredient-transparency record to evaluate.

PROS
Access to 100,000+ store locations including Costco, Aldi, Kroger, Publix, and CVS — more retailers than any other service here.
Same-day delivery in 1–2 hours is available in most US zip codes, including many rural and suburban areas competitors don't reach.
Real-time chat with your shopper lets you approve or reject substitutions before they're made.
Instacart+ at $99 per year removes the $3.99–$7.99 delivery fee on orders over $35, which pays off after roughly 12–13 orders.
You can build a running list and schedule orders days in advance.
Pickup is free with no markup at some partner stores, eliminating the cost problem entirely.
CONS
Items are priced 15–17% above in-store on most retail partners. A $100 grocery run costs $115–$117 before any fees or tip.
The FTC settled a $60M lawsuit against Instacart in 2025 for routing tips to cover shopper base pay. Tip amounts shown at checkout were misleading about where the money went.
The 5% service fee applies on top of the delivery fee even for members — it does not go away with Instacart+.
Membership does not fix the markup problem. You still pay above in-store prices even with a paid annual plan.
Shopper quality varies. Produce and deli substitutions are the most common points of failure.
Instacart acts as a middleman even when a store offers its own free direct delivery.